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Yae Itoh, the Wife of Chubei Itoh Ⅰ

Yae Itoh, the Wife of Chubei Itoh Ⅰ
Chubei Ⅰ established his first store in Honmachi, Osaka in 1872. Yae took charge and led the entire operations of Toyosato Honke. Her responsibilities then grew to significantly exceed the traditional role of a merchant's wife.
Yae selected the rice and tobacco that were used in the Osaka store, made fermented soybean paste and pickled plums, repaired futon mattresses, and purchased clothes and shoes for the store employees. Although these supporting duties must have already required significant work and attention, her active role did not end there. As an assistant of Chubei Ⅰ, she alone took charge of purchasing Ohmi linen in Goushu (now Shiga Prefecture). She handled a large volume of linen on a daily basis and gave orders to the carriers who gathered there to load linen from 3 a.m., and even prepared the employees' lunch boxes. Yae apparently did all this by herself, without asking anyone else for assistance.
Another of Yae's important responsibilities was to provide training to new store employees. In those days, when store employees were recruited to the Itoh family's stores as trainees, they would first be sent to Toyosato Honke where they received the education necessary for store employees from Yae, including lessons in manners and abacus. If store employees caused any problems at a later date, they were sent back to Honke to receive further training. Through this training process, Yae judged the characters and abilities of the individual trainees and thought about positions that would suit their abilities and aptitudes. Yae then suggested her observations to Chubei Ⅰ. Since these activities took place in Toyosato Honke, it can be regarded as the pioneer of today's employee training centers. In her old age, Yae said that she had brought up a lot of children.
Yae's true talent became even more apparent when Chubei Ⅰ died and Seiichi, their son, adopted the name Chubei Ⅱ. When Chubei Ⅱ, the successor, was brought into the store, she made him start working as a regular employee in an apprenticeship, without giving him a title. The first section he was sent to was the department in charge of heavy physical work, including packing and dispatching. When people learned this, they were apparently quite astonished. However, the challenging experience he went through during his training period would have taught Chubei Ⅱ many important lessons that were essential if he was to become an effective manger. If Chubei Ⅱ had been immediately posted to the management position, his later career as a manager would have been different. That was an example of Yae's insight. It is possible that she made this decision based on a far-sighted policy for the business of the Itoh family, not only for her son.
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