Stakeholder Relations

Policy & Basic Approach

In our diverse range of corporate activities conducted worldwide, we place strong emphasis on dialogue with the many stakeholders that surround ITOCHU. By engaging in dialogue with our stakeholders in the manner described below, we provide them with information about the activities of the ITOCHU Group, and identify their expectations and concerns regarding ITOCHU. We will continue to promote our sustainability by reflecting measures for addressing issues within our business activities, with the aim being to improve our corporate activities.

  • Besides those noted above, the list of our major stakeholders includes many other parties.
Stakeholders Main methods of dialogue
Suppliers, Customers, and Consumers

Provision of information through the Annual Report and official website
Notification of CSR action guidelines
Quality control and fact-finding investigations about the status of CSR at suppliers
Contact for inquiries

Shareholders, investors, and financial institutions

General meeting of shareholders
Investors meeting on business results
Provision of information through the Annual Report and official website
Response to investigations and ratings performed by socially responsible investors
Debt IR

Political organization, trade association

Participation in the government, the ministries related committees and councils
Activity through the trade association(Japan Business Federation, Japan Foreign Trade Council)

Local communities, NGOs, and NPOs

Social contribution activities and volunteer activities
Stakeholder dialogue
Dialogue with residents of areas around project sites
Regular communication with NGOs and NPOs


Provision of information via the intranet and in-house magazines
Communication via training sessions and seminars
Provision of career counseling
Establishment of a 24-hour employee consultation desk system
Implementation of employee awareness surveys
Labor-management meetings (including management meetings and settlement of accountings meetings)
General employee meetings at each company

Reference data FYE 2019: The expense of trade association and social contribution

(Unit: 1 million yen)

Trade association 77 Social contribution (donation) 169 (163)
Economic association 95
Political association 29
Other association 158