Policy and Basic Concept

Supply Chains

ITOCHU also gives consideration to human rights, labor and the environment in our supply chain and business investments. We do this through sustainability management tailored to each business activity. Through this, we have built a sustainable value chain. This is leading to an improvement in the competiveness and corporate value of the ITOCHU Group.

Notifying Suppliers of the Sustainability Action Guidelines for Supply Chains

We believe it is important to acquire the understanding and cooperation of our suppliers for our procurement policies. Accordingly, we once again notified approximately 4,000 suppliers with whom we are engaged in ongoing business of the ITOCHU Sustainability Action Guidelines for Supply Chains in FYE 2014. We also stipulated that new suppliers must be notified of these guidelines in advance when engaging in business with them from January 2015. We are deepening communication on our sustainability policy in this way.

ITOCHU Sustainability Action Guidelines for Supply Chains

ITOCHU promotes sustainability through our business activities toward the realization of a sustainable society. The aim of this is to fulfill our corporate philosophy of "Committed to the global good". It is necessary to engage in supply chain management with consideration for the impact on society and the environment by the wide range of products and services we handle in the supply chain due to the characteristics of this business form. ITOCHU has established Sustainability Action Guidelines for Supply Chains. Through these, we communicate the concept of ITOCHU to our suppliers. We expect and encourage our suppliers to understand and put into practice the items stipulated below.

  1. Suppliers shall respect the human rights of their employees and shall not treat them in an inhumane manner such as with abuse (including physical punishments)
  2. Suppliers shall not engage in forced labor or child labor with respect to their employees
  3. Suppliers shall not practice discrimination in employment
  4. Suppliers shall prevent unfair low-wage labor
  5. Suppliers shall respect the rights of their employees to organize and bargain collectively to ensure smooth consultation between labor and management
  6. Suppliers shall appropriately manage the working hours, holidays and vacations of their employees to ensure they do not exceed statutory limits
  7. Suppliers shall strive to provide their employees with a safe, hygienic and healthy working environment
  8. Suppliers shall work to reduce their usage of energy, greenhouse gases, water, waste and other resources with consideration for biodiversity and other environmental problems in their business activities
  9. Suppliers shall comply with relevant laws and ordinances and international rules, and ensure fair transactions and prevent corruption
  10. Suppliers shall disclose information relating to the above items in a timely and appropriate manner

Responsibilities to Customers

ITOCHU, which engages in multifaceted corporate activities in a wide range of fields in various regions around the world, believes that meeting the expectations of society through our business activities will maintain sustainability and lead to further growth.

ITOCHU has limited direct access to consumers in much of our business due to our characteristics as a trading company. Nevertheless, we recognize the importance of quality and safety management. We fulfill our responsibilities to customers by promoting efforts to ensure this concept penetrates into the value chain.

Product Safety

ITOCHU complies with our obligations as stipulated in safety related laws and ordinances for the products we handle. We are striving to ensure safety by formulating product safety manuals for each company based on our policy of providing even safer products with greater peace of mind to our customers. We will continue to work on providing safe products with peace of mind in the future. We will do this while promoting internal education, setting up departments responsible for product safety, establishing information transmission routes and reviewing our response in the event a product accident does occur. Please refer to Sustainability Efforts by Product to learn about our efforts in detail.

Responsible Marketing

We engage in responsible advertising and marketing that fully takes into account our social responsibility. We do this under our corporate philosophy of being "Committed to the Global Good," our code of conduct and our corporate message of "I Am One with Infinite Missions." We accept expectations and requests from society through two-way dialogue with stakeholders. We then put them into practice.


We have unified the visual image of ITOCHU to improve and ensure the penetration of our brand image to customers. Internal regulations have been developed to advertise and perform publicity with the appropriate expressions, content and media. We also give due consideration to slander, discriminatory expressions, exaggerations and false representations, religious and political beliefs, the environment, third party privacy, personal information and intellectual property rights. This is done in accordance with our sustainability policy. We promote appropriate advertising and publicity efforts by sharing knowledge on advertising and publicity activities through regular meeting for our group companies.


We are thoroughly committed to creating content and expressions that do not cause misunderstanding and which do not infringe upon the rights, credibility and honor of others. This is done under relevant laws and ordinances, our internal regulations, various internal training programs and our company-wide compliance structure. We carry out responsible marketing activities by emphasizing dialogue with the various stakeholders around us in the diverse business activities we deploy on a global scale.