Information & Communication Technology

IT Solutions Business

Full support of the Customer’s DX

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ITOCHU provides comprehensive assistance in digitalization processes and the digital transformation (DX) of corporate customers in a wide range of fields such as digitalization promotion business, Internet related services business and venture capital business, focusing on IT solution business.

In the IT solutions business, we are expanding our digital value chain with ITOCHU Techno-Solutions Corporation (CTC), which was privatized in 2023, as the core company. We are broadening our business scope through initiatives such as a capital and business alliance with INTLOOP Inc., which excels in leveraging highly skilled IT freelancers, and a business alliance with Comture Corporation, a system integrator with strengths in the cloud domain. Since its establishment, CTC has developed partnerships with leading-edge overseas IT companies. Utilizing access to multiple vendors, CTC provides products and solutions to a range of different businesses and industries, and is working to expand its sales of high-value-added solutions. Furthermore, we are further strengthening our Group's global IT solutions business through capital and business alliances with companies including Technologent, a US IT service provider, and SYSTEX Corporation, a Taiwan's leading IT service provider.
In the digitalization promotion business, we are actively driving corporate digitalization through services provided by I&B Consulting Inc., a joint venture with Boston Consulting Group, for strategy formulation and DX support; by SIGMAXYZ Holdings Inc., a leading consulting firm in Japan, for analyzing and organizing business and IT challenges; and by WingArc1st Inc., which has strengths in paperless solutions and big data utilization, for digitalization support.

In the area of Internet-related services, ITOCHU Interactive Corporation provides website development, operation, and management services. We are also expanding into the digital marketing, online advertising, and CX improvement support businesses.

In the venture capital business, we invest in some of the world’s largest venture capital funds and support cooperation between startups and the ITOCHU Group and their expansion into Japanese and Asian markets. In Japan, we are involved in the development of startups mainly in the growing area of IT. ITOCHU Technology Ventures, Inc., the company composing and operating venture funds, serves as the core of the development.

Mobile Communications Business

Expanding from the mobile business into various fields

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ITOCHU recognized the potential of the mobile industry from the early 1990s, suggesting that NTT DOCOMO, INC. set up carrier stores, and opening the first DOCOMO Shop in Hachioji, Tokyo. Since then, our mobile communications business has continued to expand. We have launched a mobile phone insurance service and are now operating pre-owned smartphone distribution business in more than 40 countries around the world. We will continue to expand these businesses by being ahead of the curve in responding to changing in consumer needs and markets.

Space/Satellite and IP Content

Ensuring global presence as a pioneer of space/satellite and media businesses

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Ensuring a global presence as a pioneer in the space/satellite and IP content businesses
In the space/satellite business, we have invested in SKY Perfect JSAT Holdings Inc. via ITOCHU Fuji Partners, Inc., a joint venture with Fuji Media Holdings, Inc., and are supporting the growth of SKY Perfect JSAT Holdings Inc.’s space business. We have also invested in PASCO Corporation, a leading provider of geospatial information services in Japan, through which we are driving the development of business that combines geospatial information including satellite data and digital technologies. Further, ITOCHU endeavors to expand its space/satellite business by venturing into new domains in accordance with the needs of society, such as the provision of a marine oil leak spill detection service utilizing satellite imaging as part of its business utilizing earth observation satellites, which are attracting attention as a growth area.
In the IP content business, we established iRightsport Inc. as the core company for our IP content operations. Through its subsidiaries, including SKY Perfect Pictures Inc., which handles anime planning, production investment, and sales, and Rights & Brands Asia Ltd. (RBA), which is engaged in anime and character licensing in Asian markets, we are accelerating the domestic and international expansion of Japanese anime and character IP. Additionally, alongside supporting the growth of SKY Perfect JSAT Corporation's media business, we are investing in SPACE SHOWER SKIYAKI HOLDINGS INC., which operates Japan's largest music specialty channel and one of the country's largest music festivals; ANYCOLOR Inc., which operates one of Japan's largest VTuber businesses; V inc., which plans, produces, and sells virtual items in metaverse spaces; and REJECT Inc., which operates a top-tier domestic esports team. Through these businesses, we are engaged in a wide range of IP content operations catering to diversifying consumer needs.

BPO (Outsourcing)

Promoting the realization of business transformation by shifting to a market-oriented perspective with an understanding of "customer voices"

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Centered on Bellsystem24, Inc., which operates a wide array of BPO businesses as a leading company in the contact center industry, we provide BPO services that support the DX of client companies, from customer experience innovation to business process optimization, using AI and other new technologies, voice data and other resources.
Leveraging the proven results from the GenAI Co-Creation Lab—a business co-creation program by BELLSYSTEM24, Inc. aimed at contact center automation—and synergies with SKY Perfect Customer-relations Corporation, which promotes hybrid contact centers utilizing generative AI, we are focusing on the social implementation and expanded provision of new generative AI services.
ITOCHU will seek to maximize the value of communication with customers and consumers in our business as well as to provide new services and solutions.

Medicine and Healthcare Business

Expanding Businesses in Medicine and Healthcare Through Measures Such as Supporting the Clinical Development of Pharmaceutical Products and Providing Medical Devices

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As the COVID pandemic triggered an increase in demand related to digital transformation, our businesses in the medical and healthcare domain have been divided into those related to pharmaceuticals and those geared toward medical institutions. Most recently, we have launched medical DX and data-related businesses and are also expanding into the rapidly growing ASEAN region.

(1) Pharmaceuticals-related businesses: A2 Healthcare Corp. serves as a Contract Research Organization (CRO) to provide pharmaceutical companies and others with support in the clinical development of pharmaceutical products and medical devices, while CoreMed Co., Ltd. provides such services as a regulatory affairs consulting firm.

(2) Businesses for medical institutions: Century Medical, Inc. and Toyo Medic Co., Ltd provides hospitals in Japan with advanced medical equipment from domestic and international manufacturers.
Kobe Medical Care Partners Co., Ltd. works with partner companies to provide medical peripheral services and facility maintenance management for Kobe City Medical Center General Hospital.

(3) Medical DX and data business: Through a capital partnership with TXP Medical Co., Ltd., we are working toward the digital transformation of emergency medical practices and the use of medical data analysis.

(4) Overseas: In the rapidly growing ASEAN region, we are working to provide medical information through a capital partnership with Docquity Holdings, which operates a physician platform business.